NETWORK
Trade Shop
About the Trade Shop...
The Trade Shop is for 911制品Training Centres, trade accounts and other organisations to order publications and course materials online.
Centres not currently using the Trade Shop can place orders by emailing orders@rya.org.uk or phoning +44 (0)2380 604132.
If your centre wishes to have a trade account the Principal can apply here.
Key Features of the Trade Shop include:
- Items are searchable by course and training scheme
- Buy restricted items relevant to a centre鈥檚 recognition
- View order history
- Create quotes for orders which can be saved, revisited later and then converted to an order
- Create lists for items that are ordered regularly
- View credit limit and available balance
- Pay on account or by credit/ debit card
- Pay invoices using your online account.
Related information
RGN B10: Publications and certificates
If you have question about an order placed by phone:
Your order -
If you have a question about an order placed by phone, email or via the Trade Shop, email: orders@rya.org.uk or phone: +44(0)2380 604 132.
Your account or making payments -
If you have a question about your 911制品credit account or wish to make a payment, phone: +44(0)2380 604 115 or email: accounts@rya.org.uk. Please have your 911制品account number ready.
Technical support -
If you have a query about using the Trade Shop or setting up an account for it, email: training.support@rya.org.uk
Publications -
For general enquiries about 911制品books or eBooks, email: publications@rya.org.uk or phone: +44(0)2380 604 100 and ask for Publications.
FAQs
Your account details
You can do this by going to 鈥淢y Account鈥 and updating your password, or if you have forgotten your password you can select 鈥淔orgot password鈥 on the login screen of the Trade Shop.
If your account was set up with a different delivery address to your billing address you'll be able to select the delivery address while placing the order. If you wish to change the delivery address, the Principal should email the request to publications@rya.org.uk giving your centre's name and account number. You cannot add or change delivery addresses from within the Trade Shop.
Your orders
For the restricted items (i.e. course packs and certificates), you will be able to see all the items but you'll only be able to add those items to your basket that are connected to your recognition status. A red notification box will appear next time you go into your shopping basket which will detail any item that has not been added to your basket. If you cannot order items that you believe should be available to you based your centre's current recognition, please email听recognition@rya.org.uk. We will need to know the name of your training centre and which item you wish to order so we can check it against your recognition details.
A maximum order quantity is in place for free instructor packs and certain听other items to help us manage our stock. If this is causing a problem please save your order as a quote and email听orders@rya.org.uk so we can access your quote and advise you accordingly. We will need your training centre's name and account number.
To create a quote, add all the items to the basket that you'd like to get a quote for and then the go to your shopping basket (not checkout). Select 'Get Quote'. You will be able to access your quotes in the 'Account' area.
To set up an order list, add all the items to the basket that you'd like to set up as a list and then the go to your shopping basket (not checkout). Select 鈥淎dd to list鈥. You can access and delete your lists from the Account area.
You can also add a list to an existing order by going to the basket and selecting 鈥淟oad list鈥.
Payments and prices
You can pay on account or by credit/ debit card.
This is an online shop exclusively servicing business customers in the UK, within and outside the EU. It makes business sense to display the prices as ex-VAT and then apply the VAT in the basket so that trade customers can see what the actual price of the product is.
If you are over your credit limit or have an overdue invoice, your account will be blocked. Contact the Accounts department on听accounts@rya.org.uk听to clear the account. We will need your centre's name and account number.
Please note: once you have settled the account, it takes around 4 hours for the website to update with the centre's new balance and allow you to place the order.
