The 911ÖÆÆ·website was updated on 10 September 2025.

For security purposes all My911ÖÆÆ·accounts: 

• Are assigned a unique (9 digit) My911ÖÆÆ·account reference number upon registration (for members, this reference number also acts as the My911ÖÆÆ·account holder's 911ÖÆÆ·membership number).
• Must have a unique email address.

Unable to login?

If you created a My911ÖÆÆ·account before 10 September 2025 and can no longer login using the email address you believe to be associated with your My911ÖÆÆ·account, please use the forgot password link to reset your password. 

Not received a password reset email?

If you don't receive an email from us within 15 minutes of submitting your password reset request, please follow the onscreen information on the password reset submission request page, advising you to attempt to sign in with an alternative email address or to create a new My911ÖÆÆ·account. 

Still unable to login?

If your email address is associated with more than one My911ÖÆÆ·account then logging in or resetting your password won't be possible until we have merged the duplicate accounts. In this scenario you will be asked to submit a .

Please see our Help and Support page for more information.